We ship international orders Monday through Friday, excluding weekends and holidays.
STANDARD SHIPPING: USUALLY 2-5 BUSINESS DAYS (depending on your location)
COST: 9 GBP, 9 EUR, 11 USD
US PRIORITY EXPRESS: 2 BUSINESS DAYS
COST: 39 $
AUSTRALIA PRIORITY EXPRESS: 5 BUSINESS DAYS
COST: 34 EUR
Please note that these delivery times are based on when the order is packed and ready for shipment. Our goal is to pack and dispatch your order within 1 working day, however, during high demand periods, we may need additional time to fulfill your order.
We currently ship to
- USA, UK, CANADA, Australia, Austria, Belgium, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany (except the North Frisian Islands), Greece, Hungary, Ireland, Italy (except Chieti), Japan (except Kyoto), Latvia, Lithuania, Luxemburg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain (except Balearic Islands, Canary Islands), Switzerland.
We can only accept orders placed from the above countries/regions.
We want to assure you that we are actively working towards finding a solution that will enable us to provide worldwide delivery. We anticipate being able to make an announcement on this shortly.
There are no customs duties/VAT for European tax union countries, USA and UK.
Fedex shipment info
Your shipment will be delivered to your door with signed delivery and ID (in some cases).
- If you are not available at the time of delivery you can schedule a new delivery within 5 days by calling Fedex or through Fedex delivery manager. Please make sure to schedule a new delivery otherwise the parcel will be sent back without a refund or compensation.
- In some cases undelivered parcels are redirected to a pick up location, tracking number and a government-issued photo ID is required to be able to pick up the parcel at a Fedex pickup location for 5 days!
- By calling Fedex or manage your delivery through Fedex Delivery Manager you can reschedule a new delivery to your address or to your nearest Fedex pick up point (if available at your location), where the parcel will be available for you to pick up with your ID and tracking number for up to 5 days!
Click here to manage your delivery through Fedex Delivery Manager. https://www.fedex.com/en-us/delivery-manager.html
Click here for Fedex customer service phone number for your location.
Please be aware that if you choose to waive the signature requirement and authorize release of shipment when you are not present, HIDDEN CULT® is no longer responsible for any stolen or lost packages in accordance with our terms and conditions.
Customers are fully responsible for their name and shipping address to be correct. We are not responsible for incorrect or insufficient name/shipping address. If the shipping address is incorrect please contact us as soon as possible before the parcel is on its way back to us.
- All products are shipped from our facility in Sweden.
- Please note that local charges (vat, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. For more information regarding import duties/vat please contact your local customs.
- There are no customs duties/VAT for European tax union countries, USA and UK.
- Orders that has been placed cannot be changed.
- We can't accept orders of value of 45 EUR and less.
- Please note a valid phone number for the country of the recipient is required to be able to ship the order.
- We're unable to ship to P.O boxes, APO addresses, warehouses and logistic centers (which forwards parcels).
- During busy periods, please allow a few days for packing. Please note that dispatch times may be affected during busy periods such as high demand drops, restocks or promotions.
- Customers are fully responsible for their name and shipping address to be correct. We are not responsible for incorrect or insufficient name/shipping address. If the shipping address is incorrect please contact us as soon as possible before the parcel is on its way back to us.
- Please note that delays at shipping facilities that are out of our control may occur. We apologize if your order is affected by this and appreciate your patience while our courier work as fast as possible to get your orders delivered.
- We are not responsible for delayed deliveries. UK ORDERS MAY OCCASIONALLY FACE ADDITIONAL DELAY IN UK CUSTOMS AS A RESULT OF BREXIT. We will not refund or cancel delayed orders which have been shipped. Orders shipped right before, and efter or under the holidays can be delayed due to non-working days ar the postal facilities and high volume of parcels at postal facilities, terminals or customs control. We do apologize if your order is affected and appreciate your patience.
- Authorizing release of parcel is made at the customers own risk and expense.
- We are not responsible for any charges and undelivered parcels due to incorrect address, insufficient address, no mailbox, moving address, receiver or address not being accessible or unattended. We are not responsible for any theft of goods or damage due to an incorrect shipping address, release of parcel or unattended address. We will not offer replacement or refund any stolen or damaged goods which has been delivered. We will not offer replacement or refund of undelivered, unclaimed and returned parcels.