We ship international orders Monday through Friday, excluding weekends and holidays.
STANDARD SHIPPING: USUALLY 2-7 BUSINESS DAYS (depending on your location & excludes our pack time) / COST: 12 GBP, 13 EUR, 15 USD
US PRIORITY EXPRESS: USUALLY 2-3 BUSINESS DAYS (excludes our pack time) / COST: 39 $
We currently ship to
- USA, UK (except Scotland), Canada (except Alberta, Quebec, Newfoundland and Labrador), Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany (except the North Frisian Islands), Ireland, Italy (except Chieti), Japan (expect Kyoto), Latvia, Lithuania, Luxemburg, Netherlands, Poland, Portugal, Spain (except Balearic Islands), Switzerland.
We can only accept orders placed from the above countries/regions.
Fedex shipment info
- Fedex shipments will be delivered to your door with signed delivery and ID (in some cases). If you are not home at the moment of delivery you can schedule a new delivery within 5 days by calling Fedex or manage the delivery through Fedex Delivery Manager. You are able to reschedule a new delivery to your address or to your nearest Fedex pick up point (if available at your location), where the parcel will be available for you to pick up with your ID and tracking number for up to 5 days!
Click here to manage your delivery through Fedex Delivery Manager. https://www.fedex.com/en-us/delivery-manager.html
Click here for Fedex customer service phone number for your location.
Please be aware that if you choose to waive the signature requirement, HIDDEN CULT® cannot be held responsible for any stolen or lost packages in accordance with our terms and conditions.
- The recipient name must match the cardholder name and ID for delivery. If you are not available during delivery and the parcel is redirected to a pick up location (in some cases), tracking number and a government-issued photo ID is required to be able to pick up the parcel at a Fedex pickup location.
- Please note a valid phone number for the country of the recipient is needed to be able to ship Fedex orders.
- Fedex can't and are not allowed to deliver to P.O boxes and APO addresses.
- We do not ship to warehouses and logistic centers (which forwards parcels).
- Customers are fully responsible for their name and shipping address to be correct. We are not responsible for incorrect or insufficient name/shipping address. If the shipping address is incorrect please contact us as soon as possible before the parcel is on its way back to us.
- There are no customs duties/VAT for European tax union countries, USA and UK. For more information regarding import duties/vat please contact your local customs.
- All products are shipped from our facility in Sweden.
- Please note that local charges (vat, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. For more information regarding import duties/vat please contact your local customs.
- There are no customs duties/VAT for European tax union countries, USA and UK.
- Orders that has been placed cannot be changed.
- We can't accept orders of value of 45 EUR and less.
- During busy periods, please allow a few days for packing. Please note that dispatch times may be affected during busy periods such as high demand drops, restocks or promotions.
- Please note that delays at FedEx facilities that are out of our control may occur. We apologize if your order is affected by this and appreciate your patience while our courier work as fast as possible to get your orders delivered.
- UK ORDERS MAY OCCASIONALLY FACE ADDITIONAL DELAY IN UK CUSTOMS AS A RESULT OF BREXIT. This delay is usually caused by high volume of parcels waiting to be cleared at UK customs.
- We are not responsible for delayed deliveries. We will not refund or cancel delayed orders which have been shipped. Orders shipped right before, and efter or under the holidays can be delayed due to non-working days ar the postal facilities and high volume of parcels at postal facilities, terminals or customs control. We do apologize if your order is affected and appreciate your patience.
- Authorizing release of parcel is made at the customers own risk and expense.
- We are not responsible for any charges and undelivered parcels due to incorrect address, insufficient address, no mailbox, moving address, receiver or address not being accessible or unattended. We are not responsible for any theft of goods or damage due to an incorrect shipping address, release of parcel or unattended address. We will not offer replacement or refund any stolen or damaged goods which has been delivered. We will not offer replacement or refund of undelivered, unclaimed and returned parcels.