Can I cancel or modify my order?

Unfortunately, once you have received your confirmation email, we are unable to make any changes to your order as our packing and shipping system is fully automated. To ensure the accuracy of your order, please carefully review the item(s), size(s), and delivery information before placing your order. If changes are requested for any item/size in the order, or necessary information is missing/incorrect, the order may be automatically canceled and refunded. Please keep this in mind before reaching out to us regarding any changes.

What's your pack & ship time?

Orders ship Monday to Friday, excluding weekends and holidays. Our goal is to pack and dispatch your order within 12 hours of receipt, however, during high demand periods, we may need additional time to fulfill your order. All orders are delivered through FedEx and fully tracked.

US PRIORITY EXPRESS: Usually 2 business days once shipped
STANDARD SHIPPING: Usually 2-5 business days once shipped (and depending on your location)
AUSTRALIA PRIORITY EXPRESS: Usually 5 business days once shipped

Full info on shipping page.

Do you ship worldwide?

USA, UK, CANADA, Australia, Austria, Belgium, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany (except the North Frisian Islands), Greece, Hungary, Ireland, Italy (except Chieti), Japan (except Kyoto), Latvia, Lithuania, Luxemburg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain (except Balearic Islands, Canary Islands), Switzerland.

We want to assure you that we are actively working towards finding a solution that will enable us to provide worldwide delivery. We anticipate being able to make an announcement on this shortly.

How much do shipping cost?

Standard: Usually 2-5 business days
COST: 9 GBP, 9 EUR, 11 USD

US Priority Express: 2 business days
COST: 39 $

Australia Priority Express: 5 business days

Are items true to size?

All of our garments fits true to our size guide and description. For the best fit, we recommend checking our comprehensive size guide before placing your order. Each of our designs is crafted in-house with it's own unique measurements provided in the guide.

Are drops limited?

Yes, all items are manufactured in limited quantities. However, we try to restock our best sellers a few times a year. Some designs are strictly limited to one drop due to deadstock/rare fabric or color combinations. When this is the case, we clearly inform customers before the launch or drop. To stay updated on restocks and drops, join our email list and follow us on social media.

What's the packaging like?

We deliver your orders in our signature branded wrapping and box, complete with a complimentary reusable logo tote bag for you to keep. Every garment will arrive in pristine condition, with its original tags guaranteed new and unworn, and protected by a degradable protective bag.

Is HIDDEN CULT a sustainable brand & business?

Of course, sustainability is something we’ve always been passionate about. Not only for the planet, but for you as a customer as well. We exclusively use organic dyes and natural fibers that are gentle on skin and health in our clothing creation(some outerwear for example may be made with synthetic recycled fabrics due to performance of the garment). We source the best, sustainable options possible for HIDDEN CULT in everything from manufacturing to shipping services, fabric and packaging. More about us here.

How’s your quality?

We offer garments that's built to last and always focus on the finer details. Our garments are crafted with high-quality, carefully sourced fabrics and elevated finishes. Each piece undergoes testing and inspection, ensuring that it arrives in pristine condition, sealed guaranteed new & unworn.

My order was canceled, why is this?

At checkout, we use a zip code verification process through your bank to ensure the safety of our customers from credit card fraud. If the zip check fails, it's usually because your bank has informed our payment gateway that the zip code does not match the one on file. We understand the inconvenience this may cause and have sent you a detailed email to explain the situation. Customer privacy and security are our top priority.

I've used matching zip & billing details, yet my order was canceled. Why?

This might be due to the information needed to deliver your order isinsufficient or we do not deliver to your desired address (PO box, APO, campus etc), you have a chargebacks history with your card/bank or your order was flagged fraudulent by our payment provider for other reason. Please note that unfortunately we are unable to accept any orders marked as fraudulent and reserve the right to reject these as they are usually a huge risk for us as a small business.
If you believe it was a mistake, we can in some cases accept a photo of your ID along with credit card and a personal signed letter from you to verify your identity and the purchase before we accept a new order. 

My order didn't go through but there's an amount on hold in my account?

Please note that as we require a matching zip & billing information for the order to go through. If you haven't provided us with this and reached final step of checkout, an amount may occasionally be held by your bank temporarily as standard procedure on their behalf and will drop back as soon as your bank have cleared the transaction.
Kindly note that we are unable to receive any payment until the order is fully placed and you've received your order & shipping confirmation email from us.

Do you offer discount codes?

Unfortunately, due to the rising costs of raw materials and production, we are not able to offer any discount codes. However, we'd recommend checking out our sales section, where you can find discounts on selected products. We also advise to sign up for our emails to stay informed about any secret sales that might be happening in the future.