Due to high demand and custom dyeing process Cult and Distressed products are Final sale and cannot be returned or exchanged. Final sale items cannot be returned or exchanged. Products on sale, Terry, Cult, Distressed, Bubble vest and leg warmers are not eligible for return/exchange. All sales final.
Orders placed to Canada, Australia, New Zealand and Japan are not eligible for return/exchange. All sales final!
Discounted items or orders placed with a discount code are not eligible for a refund, return or exchange.
As a small business, we have a no returns or exchanges policy for hygiene, environmental and import restriction reasons. Ensuring our customers receive products in pristine, unworn condition is of utmost importance to us.
New EU laws prevent us from disposing of returns due to their environmental impact, aligning with the Ecodesign Regulation implemented on May 22, 2023. Despite our efforts to address this through security tags and clear communication, unfortunately, a majority of returned items are in substandard condition or show signs of wear, making them unsuitable for resale.
We genuinely appreciate your understanding in this matter and kindly advise our customers to carefully review our size guide or reach out to us for assistance to ensure a satisfactory purchase experience.
- Products that are eligible for a return must be shipped back within 14 days of delivery of the order.
- Orders placed to Canada, Australia, New Zealand and Japan are not eligible for return/exchange. All sales final! Final sale items cannot be returned or exchanged. Products on sale, Terry, Distressed, Cult, Bubble vest and leg warmers are not eligible for return/exchange. All sales final.
- The item(s) must be unused and in its original condition (unworn, unwashed and undamaged; no deodorant, perfume, make-up stains etc). The item(s) must be sent back packed neatly in its fully intact original packaging with all original tags & security tags attached and unaltered. All Wynn garment must be sent back completely laced up in their original state. We reserve the right to reject any returns that shows signs of wear or do not meet the above criteria.
- Please note that HIDDEN CULT can only accept a return of eligible return products of maximum total 3 pieces per order.
- If you return broken/missing protection bags or the logo bag or hanger is not sent back, HIDDEN CULT reserve the right to deduct a fee of 5$ for each piece broken or missing item from your total refund, as protection bags/items are custom made to each individual item. Returned items that show signs of wear, damage and/or missing intact safety tags will not be refunded.
- Discounted items or orders placed with a discount code are not eligible for a refund, return or exchange.
- Due to hygiene and packaging reasons HIDDEN CULT can not accept returns of products that includes underwear, swimwear, accessories, headwear and undergarments of any kind.
- It’s up to the customer to contact HIDDEN CULT if the customer have received a faulty item, the customer must contact HIDDEN CULT within the same day of delivery and before the item has been worn or washed. HIDDEN CULT will not refund or replace faulty items that have been worn or washed. Please note that products are quality checked under surveillance before shipped.
- The customer will be refunded the amount of the item(s) in the order that the customer has returned, the customer will not be refunded the shipping fee in the order. As soon as HIDDEN CULT has received the returned item(s) and they are in their original condition the customer will receive a refund confirmation email.
How to return
- The customer must contact HIDDEN CULT within 7 days of receiving the order to be eligible for a return. The customer can contact HIDDEN CULT through the contact form at our website or email firstname.lastname@example.org and we will get back to you with information on how to return. If you are eligible for a return the instructions must be followed when returning.
- HIDDEN CULT are unable to offer a free returns service so please note that returns will be made at the customers own expense.