Terms and Condition
HIDDEN CULT
.

Terms and Condition

Terms & Conditions in short

By ordering any of our products, you agree to be bound by these terms & conditions. By placing an order at Hidden cult, you warrant that you are at least 18 years old or have parents permission to buy from us. All personal information you provide us with or that we obtain will be handled by Hidden cult as responsible for the personal information. Events outside Hidden cult's control shall be considered force majeure. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. Card information is transmitted over secure SSL encryption and is not stored. Please note that local charges, custom fees may occur. We are not responsible for any lost, stolen and unclaimed packages. Unclaimed packages which are sent back to us will not be refunded the shipping amount. Hidden cult reserves the right to amend any information without prior notice.


Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Hidden cult, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Hidden cult for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Please make sure your address is correct before placing your order since we will not be responsible for incorrect addresses. We will not refund or replace items ordered and shipped to an incorrect address.


Personal Information

All personal information you provide us with or that we obtain will be handled by Hidden cult as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Hidden cult and Tictail and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Hidden cult to delete or correct the information held about you. By accepting the Hidden cult Conditions, you agree to the above.


Return Policy
You can return/exchange any item(s) within 14 days of receiving your order.

The item(s) must be in it's original condition when returning/exchanging. If you would like to return any swimwear and the item originally have hygiene wrapping, please do not remove it.

Due to hygiene reasons we can not accept returns of hats, caps, piercings, stockings, pantyhose, socks, grillz or lingerie.

Unfortunately we are unable to offer a free returns service so please note that returns will be made at your own cost.

If we receive the items you would like to return after 14 days have passed your items will be sent back at your own cost without a refund.

HOW TO RETURN/EXCHANGE
Please contact us before sending back any items. You can contact us on our contact forum at our website or kim@hiddencult.com

Please leave a note in the return package with your name and address, so we know the return is from you.

If you return your whole order to us you will be refunded the amount of the order minus a handling fee of 39SEK for Swedish orders and 75SEK/7.9EUR/8.3USD for international orders. As soon as we receive your returned order you will get an confirmation email about the refunded amount.

If you would like to exchange an item to another size or color please contact Hidden cult at kim@hiddencult.com before returning any items. So we can check that the desired size or color of the item(s) are in stock.

After contacting us about your return/exchange, you can return your items to our address:
Hidden Cult
Nygatan 9B
46134, Trollhättan
Sweden

For more info about returning or changing items head over to: http://hiddencult.com/pages/returns

All enquiries: kim@hiddencult.com

If you are a resident of UAE United arab emirates please leave us your postal box office address as we do not ship to a street address.

Unclaimed packages which are sent back to us will be refunded the order amount minus a handling cost of
Sweden customers: 140SEK / 15.5USD / 15EUR
Worldwide customers: 200SEK / 22.2USD / 21EUR



Shipping

Unfortunately at the moment we do not provide tracking of the package for all of our customers, because therefore we can have a lower worldwide shipping cost for our customers. If you choose to pay extra for 'Worldwide shipping with tracking' you will be provided tracking of your order. We hope you understand.

Orders shipped right before, after and under the holidays can be delayed due to the non-working days at the postal office and high volume of packages at the postal terminals and customs control.

If you are a resident of UAE United arab emirates please leave us your postal box office address as we do not ship to a street address. 

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.
Unclaimed packages which are sent back to us will not be refunded the shipping amount.

 

Force Majeure

Events outside Hidden cult's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Hidden cult is released from Hidden cult's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.


Payment

All products remain Hidden cult's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Hidden cult.


All transfers conducted through Hidden cult are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.

All prices include European Union value added tax (or EU VAT) which is a value added tax on goods and services within the European Union (EU).


Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.


Cookies

Hidden cult uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.


The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Hidden cult without troubles you need to have cookies enabled.


The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Hidden cult we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.


Additional Information

Hidden cult reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Hidden cult has the right to cancel the order and refund any amount paid in the best way. Hidden cult shall also notify the customer of equivalent replacement products if available.


HIDDEN CULT
Nygatan 9B, 46134
Trollhättan, Sweden
901016-3641

All enquiries: kim@hiddencult.com

Join our Mailing List

Sign up to receive our daily email and get 50% off your first purchase.