NO CANCELLATIONS OR CHANGES TO ORDERS.
Please ensure everything is accurate before placing your order—product, size, address, contact details, etc. No changes or cancellations can be made at the customer's request under any circumstances once an order is placed due to our automated shipping system.
Be aware that while we are unable to manually modify orders, our system may cancel orders in the event of critical errors, such as incorrect or insufficient information provided by the customer. This includes instances where customers attempt to modify their orders after submission. We provide product previews in advance for informed decisions. Thank you for your cooperation and understanding.

As a small brand, we release limited drops. Once an item sells out, it is removed from the site unless we plan to restock it. To stay updated on new releases and restocks, join our email list and follow us on social media!

Yes, all items are manufactured in limited quantities. However, we try to restock our best sellers a few times a year. Some designs are strictly limited to one drop due to deadstock/rare fabric or color combinations. When this is the case, we clearly inform customers before the launch or drop. To stay updated on restocks and drops, join our email list and follow us on social media.

Sustainability is at the core of HIDDEN CULT, we prioritize environmentally conscious practices not just for the planet but also for our customers. We use organic dyes and natural fibers that are gentle on the skin, with recycled synthetics incorporated only where needed for stretch or durability. From manufacturing to packaging and shipping, we prioritize sustainable choices. Every product meets our high standards for quality, reflecting our commitment to health, longevity, and pride in what we create.

All our garments are designed to align with the size guide and product description provided. To ensure the best fit, we recommend consulting our comprehensive size guide before placing your order. Each design features unique measurements, with some items intentionally crafted for specific fits, such as baggy, snug or tall-friendly styles. Please review the product description carefully, as we cannot be held responsible if this information is overlooked. If you have any questions about sizing or fit, feel free to reach out - we're always happy to assist! When in doubt, it's always better to ask.

To best care for and extend the life of your garment, follow these steps:

1. Turn Garments Inside Out: Protect the fabric's surface by turning garments inside out before washing.
2. Place Items in a Lingerie/Washing Bag: Use a lingerie bag to provide extra protection during washing.
3. Use a Gentle Cycle with Cold Water: Wash on a gentle cycle with cold water.
4. Hang to Dry: Hang garments to dry.
5. Steam: Before wear, we recommend using a steamer or the steam setting on your iron to remove wrinkles without direct contact.

If your parcel tracking on the FedEx website indicates 'delayed' or 'pending,' it typically signifies one of two scenarios:

1. The parcel is currently in transit to depart with the next available flight. This is a common occurrence, and if the delay extends beyond 5 business days, please contact us at contact@hiddencult.com for further assistance.
2. FedEx attempted delivery, but no one was available at the delivery address, the business was closed, or the delivery address was incorrect or insufficient. Please review the tracking for additional details. If FedEx made a delivery attempt, contact FedEx within 5 business days to schedule a new delivery. Find the FedEx phone number for your location at this link: https://www.fedex.com/en-us/customer-support/contact-us.html

If the delivery address was incorrect or insufficient, please call Fedex to redirect the parcel to a Fedex location for pick up with ID and tracking number/QR code.

Unfortunately, we've had to temporarily pause shipping to Canada. We've encountered a significant number of parcels being returned. We know the girls in Canada are waiting for us to pick up shipping again, and we’re working on it. We apologize for the delay, but please bear with us as we navigate legal, logistical, and other behind-the-scenes challenges. As soon as we have more info, we will announce this! :)

During checkout, we implement a zip code verification process with your bank to enhance customer safety against credit card fraud. If the zip check fails, it typically indicates that your bank has informed our payment gateway that the provided zip code doesn't match the one on file. We recognize the inconvenience this may cause and have sent you a detailed email to explain the situation. Please be assured that customer privacy and security remain one of our top priorities.

Upon successful payment for an order, you should receive an order confirmation email within 5 minutes and be directed to the checkout page with your order number.

If the transaction is not fully processed and the amount is on hold, it is likely due to a security measure implemented by your bank. Your bank may have declined the transaction because the zip code and billing information provided did not match their records.If you have not entered the correct zip code and billing information during checkout, your bank might temporarily hold the amount as a standard procedure, and it will be released shortly.

If the held amount no longer appears as such and is reflected as deducted from your account, please allow your bank to manage the transaction for it to reappear in your account. In the event of an order cancellation by our system, the refund is instantly and automatically processed. However, the processing time is contingent on your bank's procedures and is beyond our control.

If you notice duplicate pending charges on your statement after a single purchase, there's no need to panic. For security reasons and depending on the form of payment, some banks may place additional authorization holds on your account, which is beyond our control. These additional pending charges are simply authorization holds that are still being processed by your bank and will be released back into your account. Rest assured, we can only process one transaction per order, so there is no need for concern. The duplicate pending charges will be resolved and the funds will be returned to your account.

If your order is canceled, it is likely due to insufficient information for delivery, restrictions on certain delivery addresses (such as PO boxes, APO, campus, etc.), a history of chargebacks with your card/bank, a record of fraud, or the order being flagged as fraudulent by our payment provider/Shopify for other reasons. Unfortunately, we cannot accept orders marked as fraudulent, as they pose a significant risk to us as a small business. Please understand and note that we reserve the right to reject such orders to safeguard our business.

If there's any held amount or amount that is reflected as deducted from your account, please allow your bank to manage the transaction for it to reappear in your account. In the event of an order cancellation by our system, the refund is instantly and automatically processed. However, the processing time is contingent on your bank's procedures and is beyond our control.

We manufacture every piece in-house, designing and crafting each item from scratch to uphold our brand's quality and integrity. Our exclusive pieces are available ONLY at Hiddencult.com—nowhere else. Our small team of seamstresses and workers has signed NDAs and is strictly prohibited from sharing or using our designs for any other purpose. We do not engage in wholesale or collaborate with other brands or stores. Be cautious of unauthorized websites stealing our content to sell low-quality "replicas."

Typically, all items are in stock and ready to ship. However, in the rare occurrence of a pre-order drop, you have the opportunity to reserve and purchase items before they are officially released or available. Pre-order items will be clearly labeled during these drops. By pre-ordering, you secure your item, which will be shipped once production is complete. Full payment, including shipping fees, is required at checkout.

Please note, due to potential high demand and the craftsmanship involved (such as organic dyes, premium materials, and handcrafted details), the estimated production time will be provided on the product page. While we strive to meet these estimates, there may be instances of shorter or longer production times due to unexpected delays. Our priority is to deliver the best product possible to you.

Our standard sales policy applies to all orders, including pre-orders.

Please avoid using a VPN, and ensure that your billing, shipping, and cardholder details all match.
If your order is flagged as fraud, we regret to inform you that we cannot proceed with processing it at this time. This could be due to:

1. Inaccuracies in billing information, zip code, and payment card details provided, or the information may be unverifiable within our shipping system.
2. For security reasons, we cannot accept orders flagged as fraudulent or potentially fraudulent by both our payment provider and the Shopify system. Additionally, orders from accounts or cards with a history of chargebacks and/or fraud cannot be processed during this period. Such orders are automatically canceled, and the funds are refunded. Please note that the refund may take some time due to your bank's processing time. These measures are crucial to safeguard our small business against the increasing threat of online fraud.

Yes, we ship worldwide including to the UK and we cover all import duties and VAT! :)

Yes, the USA is one of our largest markets, and we ship there every day.