FAQ

What's your pack & ship time?
US PRIORITY EXPRESS: USUALLY 2-3 BUSINESS DAYS once shipped.
STANDARD SHIPPING: USUALLY 2-7 BUSINESS DAYS once shipped (depending on your location).
We ship Monday through Friday, excluding weekends and holidays.
We aim to pack and dispatch your order within 12 hours.
All orders are delivered with premium service & fully tracked.
Please note: during high demand drops & restocks, we may need some extra time to pack & ship your order.
UK orders may occasionally face additional delay that are out of our control. Please see more information on our SHIPPING page.


Do you ship worldwide?

We currently ship to: USA, UK, Canada (except Alberta, Quebec, Newfoundland and Labrador), Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Latvia, Lithuania, Luxemburg, Netherlands, Poland, Portugal, Spain (except Balearic Islands), Switzerland.


Can I cancel or modify my order?
No, please note that once you've received your confirmation email we are unfortunately unable to make any changes or cancellations to your order. Before placing your order, make sure you've picked the right item & size and that all information needed to deliver your order is correct.


How much do shipping cost?
Standard Shipping: 13 EUR / 15 USD / 19 CAD / 12 GBP
US Priority Express: Calculated at checkout 


Are items true to size?

Yes, all garments fit true to our size guide, unless stated otherwise. Before placing your order, we always recommend checking out our helpful size guides. As all our items are designed, cut & sewn by us, we have individual measurements for each design stated in the size guide.

Are drops limited?
We produce all items in limited quantities but we do try to restock our best sellers a few times a year. However, some drops are exclusively limited to one or limited amount of drops. Should this be the case, we will inform this clearly in time for the launch/drop in question. We recommend signing up to our emails & follow us on our socials to stay informed on upcoming drops & restocks.


What's the packaging like?
All order are carefully wrapped & shipped by our team in signature branded packaging crafted out of ♲ recycled, sustainable materials locally. Each garment is sealed with tags to ensure completely new, unworn condition and is placed in eco protection bags made by potato starch.


Is HIDDEN CULT a sustainable brand & business?
Of course, sustainability is something we’ve always been passionate about! We source the best, sustainable options possible for HIDDEN CULT in everything from manufacturing to shipping services, fabric and packaging. More about us here.


How’s your quality?
We provide garments that will last you a long time & we always pay attention to detail. We manufacture our garments with our own sourced high quality fabrics & use premium detailing. All garments are tested, carefully quality checked twice & later sealed for their new future owner.

My order was canceled, why is this?
Our payment gateway uses zip code verification through your bank to protect customers from credit card fraud. During checkout if the zip check has failed it can be due to your bank is telling our payment gateway that the zip code does not match the one it has on file. Upon cancellation we've sent you an email explaining the reason for including all information you need to know. We apologize for any inconvenience this may cause. Customer privacy and security is a top priority for us.


My order didn't go through but there's an amount on hold in my account?
Please note that as we require a matching zip & billing information for the order to go through. If you haven't provided us with this and reached final step of checkout, an amount may occasionally be held by your bank temporarily as standard procedure on their behalf. This amount will drop back as soon as your bank have cleared the refunded the transaction.
Kindly note that we are unable to receive or charge any amount until the order is fully placed & you've received your confirmation email from us.


Do you accept returns?
Yes, you may return any item(s) excluding final sales items within 14 days upon receiving your order. Returns are limited to 3 items per order. You must contact us within 7 days upon receiving your order before returning any item(s) as we will provide important information on how to return. Please note that item(s) must be returned in perfect condition, unworn, and with all their accessories such as tags, protection bag, gift bag (if you return a full order) etc. We are unable to accept returns for final sales items including discounted 20% and above.


Can I do an exchange?
Unfortunately we are unable to accept exchanges at this time. Please contact us to process a 
return, we will provide you information including a discount code to compensate for shipping costs.

×