FAQ

What's your pack & ship time?
US PRIORITY EXPRESS: 2 BUSINESS DAYS
STANDARD SHIPPING: 2-7 BUSINESS DAYS (depending on your location)
We aim to pack and dispatch your order within 12 hours (mon-fri).
All orders are delivered with premium service & fully tracked.
Please note: during high demand drops & restocks, we may need some extra time to pack & ship your order.


Do you ship worldwide?

We currently ship to: USA, UK, Canada (except Alberta, Quebec, Newfoundland and Labrador), Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Latvia, Lithuania, Luxemburg, Netherlands, Poland, Portugal, Spain (except Balearic Islands), Switzerland.
If you can’t see your location, let us know that you want us to ship to your country, as we’re working on expanding this list :)


How much do shipping cost?
Standard Shipping: 13 EUR / 15 USD / 19 CAD / 12 GBP
US Priority Express: Calculated at checkout 


Are you items true to size?

Yes, all garments fit true to our size guide, unless stated otherwise. Before placing your order, we always recommend checking out our helpful size guides. As all our items are designed, cut & sewn by us, we have individual measurements for each design stated in the size guide.


What is your packaging?
All order are carefully wrapped & shipped by our team in signature branded packaging crafted out of recycled, sustainable materials locally. Each garment is sealed with tags to ensure completely new, unworn condition and are placed in eco protection bags.


Is your brand sustainable?
Of course, sustainability is something we’ve always been passionate about! We source the best, sustainable options possible for HIDDEN CULT, everything from manufacturing to shipping services, fabric and packaging.


How’s your quality?
We provide garments that will last you a long time & we always pay attention to detail. We manufacture our garments with our own sourced high quality fabrics & use premium detailing. All garments are tested, carefully quality checked twice & later sealed for their new future owner.

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