• There are NO import VAT fees for shipments to UK, Norway and countries within the European tax union.
• Import duties for CANADA are calculated and paid upfront at checkout.
  
  UK, CANADA, SWEDEN, AUSTRALIA, GERMANY, NORWAY, Andorra, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada, Croatia, Czechia, Denmark, Estonia, Finland, France, Georgia, Hungary, Ireland, Italy, Jamaica, Japan, Jersey, Jordan, Kosovo, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Maldives, Malta, Moldova, Montenegro, Netherlands, New Zealand, Philippines, Poland, Portugal, Romania, Slovenia, Spain (except Las Palmas, Gran Canaria), Switzerland, Thailand, United Arab Emirates, Vatican City.
  
  There are NO import VAT fees for shipments to the USA up to $800 per order, UK, Norway and countries within the European tax union. This implies that there are no added fees for countries such as Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Sweden.

It's important to note that any customs charges or fees that arise for locations outside of European tax union countries (except UK, Norway, Canada which is calculated and paid at checkout), are the responsibility of the customer. These charges are beyond the control of HIDDEN CULT and are solely governed by your country's regulations. We recommend reviewing your country's specific import laws and associated fees. Unfortunately, unpaid import taxes or duties, as well as parcels that are rejected, cannot be refunded due to the incurred fees.

Your shipment will be delivered to your door with signed delivery and ID (in some cases). 

• If your parcel has been shipped but no delivery attempt has been made, you can manage your delivery by selecting options such as Hold at Location, Vacation Hold, or Delivery Instructions. To do this, visit the FedEx tracking link and click on "Manage Your Delivery." Or use Fedex delivery manager: https://www.fedex.com/en-us/delivery-manager.htm
• If you are not available at the time of delivery you can schedule a new delivery within 5 days by calling Fedex or through Fedex delivery manager. Please make sure to schedule a new delivery otherwise the parcel will be sent back without a refund or compensation.
• In some cases undelivered parcels are redirected to a pick up location, tracking number and a government-issued photo ID is required to be able to pick up the parcel at a Fedex pickup location for 5 days.
• By calling Fedex or manage your delivery through Fedex Delivery Manager you can reschedule a new delivery to your address or to your nearest Fedex pick up point (if available at your location), where the parcel will be available for you to pick up with your ID and tracking number for up to 5 days.
  
  Click here to manage your delivery through Fedex Delivery Manager. https://www.fedex.com/en-us/delivery-manager.html
  

IMPORTANT: Please be aware that if you choose to waive the signature requirement and authorize the release of your shipment in your absence, permitting FedEx to leave the package at your doorstep or an alternative location without your physical acceptance, HIDDEN CULT® cannot be held responsible for any stolen or lost packages in accordance with our terms and conditions.

If you are unable to physically accept the parcel during any of the scheduled delivery times, utilize FedEx Delivery Manager Pick Up Service. Request redirection of your package to one of the numerous retail pickup locations. Once redirected, collect your parcel by presenting proper identification at the designated pickup point.

Customers are fully responsible for their name and shipping address to be correct. We are not responsible for incorrect or insufficient name/shipping address. If the delivery address was incorrect or insufficient, please call Fedex to redirect the parcel to a Fedex location for pick up with ID and tracking number/QR code.

• If you are not available at the time of delivery you can schedule a new delivery within 5 days by calling UPS or through UPS My Choice. Certain changes require you to log into a UPS My Choice account. Sign up for free if you don’t already have an account.
  
  https://www.ups.com/us/en/track/ups-my-choice.page
  
  Please make sure to schedule a new delivery otherwise the parcel will be sent back without a refund or compensation.
• In some cases undelivered parcels are redirected to a pick up location, tracking number and a government-issued photo ID is required to be able to pick up the parcel at a UPS pickup location for 5 days!

IMPORTANT: Please be aware that if you choose to waive the signature requirement and authorize the release of your shipment in your absence, permitting UPS to leave the package at your doorstep or an alternative location without your physical acceptance, HIDDEN CULT® cannot be held responsible for any stolen or lost packages in accordance with our terms and conditions.

If you are unable to physically accept the parcel during any of the scheduled delivery times, utilize UPS My Choice. Request redirection of your package to one of the numerous retail pickup locations. Once redirected, collect your parcel by presenting proper identification at the designated pickup point.

Customers are fully responsible for their name and shipping address to be correct. We are not responsible for incorrect or insufficient name/shipping address. If the delivery address was incorrect or insufficient, please call UPS to redirect the parcel to a UPS location for pick up with ID and tracking number/QR code.

All products are shipped through our shipping partner in Europe, to avoid custom fee's for EU, UK and Norway customers.

There are no customs/import fees/tariffs for UK, all countries within the EU and Norway! We guarantee no additional charges upon delivery.

- Australia: No customs fees on imports up to AUD 900/day.

- Canada: Any applicable duties or taxes will be calculated and collected at checkout, no unexpected charges upon delivery.

• Please note that local charges (vat, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. For more information regarding import duties/vat please contact your local customs.
• Should any customs charges or fees occur for other locations, we kindly advise you to recognize that the responsibility for payment rests with the customer. These charges are entirely governed by the regulations of your country and are not within the jurisdiction of HIDDEN CULT at all. Please check with your country's specific import laws and associated fees. Unpaid import taxes or duties and rejected parcels will not be refunded.

DHL Express offer several convenient and flexible delivery options for your shipment with DHL On Demand Delivery. During shipping you will receive regular updates of the delivery status by text/email including a link to the DHL On Demand Delivery portal where you simply select your preferred delivery option. You can customize your delivery via DHL ODD and decide how, where and when you want the delivery to take place.

DHL On Demand Delivery offers flexible delivery options:

• Deliver your package on another day.
• Deliver your package to another address or correct your address.
• Deliver your package at a safe place (shipment release).
• Deliver your package to a neighbor (leave with neighbor).
• Deliver your package at a DHL Service Point - where the parcel will be available for you to pick up with your ID and tracking number for up to 4 days!
• Store your Package (vacation hold up to 30 days).
  

Please be aware that if you choose to waive the signature requirement, HIDDEN CULT® cannot be held responsible for shipment release of parcel and any stolen or lost packages in accordance with our terms and conditions.

IMPORTANT: Please be aware that if you choose to waive the signature requirement and authorize the release of your shipment in your absence, permitting DHL to leave the package at your doorstep or an alternative location without your physical acceptance, HIDDEN CULT® cannot be held responsible for any stolen or lost packages in accordance with our terms and conditions.

Customers are fully responsible for their name and shipping address to be correct. We are not responsible for incorrect or insufficient name/shipping address. If the shipping address is incorrect please correct the address in DHL On Demand Delivery or contact us as soon as possible before the parcel is on its way back to us.

• Orders that has been placed cannot be changed or edited.
• Please note a valid phone number for the country of the recipient is required to be able to ship the order.
• We're unable to ship to P.O boxes, APO addresses, warehouses and logistic centers (which forwards parcels).
• During busy periods, please allow a few days for packing. Please note that dispatch times may be affected during busy periods such as high demand drops, restocks or promotions.
• Customers are fully responsible for their shipping address and contact information to be correct. We are not responsible for incorrect or insufficient shipping and contact information.
• Please note that delays at shipping facilities that are out of our control may occur. We apologize if your order is affected by this and appreciate your patience while our courier work as fast as possible to get your orders delivered. 
• We are not responsible for delayed deliveries.
• We will not refund or cancel delayed orders which have been shipped. Orders shipped right before, and efter or under the holidays can be delayed due to non-working days ar the postal facilities and high volume of parcels at postal facilities, terminals or customs control. We do apologize if your order is affected and appreciate your patience.
• Authorizing release of parcel is made at the customers own risk and expense.
• We are not responsible for any charges and undelivered parcels due to incorrect address, insufficient address, no mailbox, moving address, receiver or address not being accessible or unattended. We are not responsible for any theft of goods or damage due to an incorrect shipping address, release of parcel or unattended address. We will not offer replacement or refund any stolen or damaged goods which has been delivered. We will not offer replacement or refund of undelivered, unclaimed and returned parcels.