Returns
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Returns

RETURN POLICY
  • You can return/exchange any item(s) within 14 days of receiving your order. 
  • The item(s) must be in it's original condition when returning/exchanging.
  • If you would like to return any swimwear and the item originally have hygiene wrapping, please do not remove it.
  • Due to hygiene reasons we can not accept returns of hats, caps, stockings, pantyhose, socks, piercings, grillz or lingerie.
  • Bikini - when returned the bikini must be in original condition with hygiene sticker.
  • Unfortunately we are unable to offer a free returns service so please note that returns will be made at your own cost. Be aware to send the package so it’s guaranteed it will arrive to us. Tracked package is ideally, if possible. We are not responsible for lost returns.
  • If we receive the items you would like to return after 14 days have passed your items will be sent back at your own cost without a refund.

HOW TO RETURN/EXCHANGE
  • You must contact us before sending back any items. You can contact us through our contact forum at our website or kim@hiddencult.com
  • Please leave a note in the return package with your name and address, so we know the return is from you.
  • If you return your whole order to us you will be refunded the amount of the order minus a handling fee (the shipping fee in your order) of 39SEK for Swedish orders and 75SEK/7.9EUR/8.3USD for international orders. As soon as we receive your returned order you will get an confirmation email about the refunded amount.
  • If you would like to exchange an item to another size or color please contact Hidden cult at kim@hiddencult.com before returning any items. So we can check that the desired size or color of the item(s) are in stock.
  • After contacting us about your return/exchange, you can return your items to our address:
HIDDEN CULT
Nygatan 9B
46134, Trollhättan
Sweden


All enquiries: kim@hiddencult.com

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