RETURNS

 RETURN POLICY

  • Unfortunately we are unable to offer a free returns service so please note that returns will be made at your own cost. Be aware to send the package so it’s guaranteed it will arrive to us. Tracked package is ideally, if possible. We are not responsible for lost returns.
  • You can return any item(s) within 14 days of receiving your order. The item(s) must be unused and in its original condition when returning.
  • If you return your whole order to us you will be refunded the amount of the order minus the shipping fee in your order. As soon as we have received your returned item(s) and they are in their original condition you will receive a refund confirmation email.
  • Due to hygiene and packaging reasons we can not accept returns of accessories and jewelry of any kind, products that includes underwear/thongs/panties/swimwear bottoms, waist/body chains, rings, necklaces, hats, caps, stockings/pantyhose, socks, piercings(earrings), lashes.
  • We don't accept any returns of bags.
  • We don't accept any returns of items that are discounted due to defect/fault.
  • It’s up to the customer to contact HIDDEN CULT if the customer have received a faulty item, the customer must contact HIDDEN CULT before the item has been worn or washed. HIDDEN CULT will not refund or replace faulty items that have been worn or washed.


HOW TO RETURN - EUROPE
  • You must contact us before sending back any items. You can contact us through our contact form on our website or kim@hiddencult.com
  • Unfortunately we are unable to offer a free returns service so please note that returns will be made at your own cost. Be aware to send the package so it’s guaranteed it will arrive to us. Tracked package is ideally, if possible. We are not responsible for lost returns.
  • If you would like to exchange size, you can place a new order on our website and return the items in its original condition according to our return policy to our address for a refund. If placing a new order you can use code: CULTMEMBER for 10% off.
  • Please leave a note in the return package with your name and address, so we know the return is from you.
  • After contacting us about your return, you can return your items to our address:
HIDDEN CULT
Mellanvägen 13
46138, Trollhättan
Sweden


HOW TO RETURN - OUTSIDE OF EUROPE
  • You must contact us before sending back any items. You can contact us through our contact form at our website or kim@hiddencult.com and we will get back to you with information on how to return.
  • Unfortunately we are unable to offer a free returns service so please note that returns will be made at your own cost. Be aware to send the package so it’s guaranteed it will arrive to us. Tracked package is ideally, if possible. We are not responsible for lost returns.
  • If you would like to exchange size/product, you can place a new order and return the item(s) in its original condition according to our return policy to us for a refund by following the instructions after contacting us. If placing a new order you can use code: CULTMEMBER for 10% off.
  • Please leave a note in the package with your name and address so we know the parcel is from you.


All enquiries: kim@hiddencult.com