RETURNS

WE CARE ABOUT THE PLANET, WE HOPE YOU DO TOO!
Our standard shipping is 100% CARBON NEUTRAL. Returns and exchanges are a big factor in pollution and climate change. Be cautious when you shop, look at the measurements online and compare to a similar garment you have at home. Please take care of your garments, double the life of a garment and reduce the climate impact in half. We are always improving and it’s important for us to source sustainable fabrics for a longer life span, but it’s also important for you to do your part and help us take good care of them.

 

RETURN POLICY
  • You can return/exchange any item(s) within 14 days of receiving your order. The item(s) must be unused and in its original condition when returning/exchanging.
  • If you return your whole order to us you will be refunded the amount of the order minus a handling fee (the shipping fee in your order) of 6 EUR for standard international orders. Orders shipped with Fedex the Fedex shipping fee will not be refunded. As soon as we have received your returned item(s) you will receive a confirmation email about the refunded amount, or the new tracking number for European exchanges.
  • Due to hygiene and packaging reasons we can not accept returns or exchanges of accessories and jewelry of any kind, products that includes underwear/thongs/panties/swimwear bottoms, waist/body chains, rings, necklaces, hats, head/hair accessories of any kind, caps, stockings, pantyhose, socks, piercings(earrings), lashes.
  • We don't accept any returns or exchanges of bags.
  • We don't accept any returns or exchanges on items that are discounted due to defect/fault.
  • It’s up to the customer to contact HIDDEN CULT if the customer have received a faulty item, the customer must contact HIDDEN CULT before the item has been worn or washed. HIDDEN CULT will not refund or replace faulty items that have been worn or washed.


HOW TO RETURN/EXCHANGE - EUROPE
  • You must contact us before sending back any items. You can contact us through our contact form on our website or kim@hiddencult.com
  • Unfortunately we are unable to offer a free returns service so please note that returns will be made at your own cost. Be aware to send the package so it’s guaranteed it will arrive to us. Tracked package is ideally, if possible. We are not responsible for lost returns.
  • If you would like to exchange any item(s) to another color, size or item(s) we will ship the new item(s) to you free of shipping charge. We will pay for the new item(s) to be shipped to you.
  • Please leave a note in the return package with your name and address, so we know the return is from you.
  • After contacting us about your return/exchange, you can return your items to our return/exchange address:
HIDDEN CULT
Mellanvägen 13
46138, Trollhättan
Sweden


HOW TO RETURN - OUTSIDE OF EUROPE
  • You must contact us before sending back any items. You can contact us through our contact form at our website or kim@hiddencult.com and we will get back to you with information on how to return/exchange.
  • Unfortunately we are unable to offer a free returns service so please note that returns will be made at your own cost. Be aware to send the package so it’s guaranteed it will arrive to us. Tracked package is ideally, if possible. We are not responsible for lost returns.
  • If you would like to exchange size, please place a new order and return the items in its original condition to our address for a refund by following the instructions after contacting us.
  • Please leave a note in the package with your name and address so we know the parcel is from you.


All enquiries: kim@hiddencult.com

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