HIDDEN CULT
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Returns

RETURN POLICY EUROPE
  • European customers can return/exchange any item(s) within 14 days of receiving your order. The item(s) must be in its original condition when returning/exchanging.
  • If you would like to return any swimwear and the item originally have hygiene wrapping, please do not remove it.
  • Due to hygiene reasons we can not accept returns of hats, head/hair accessories of any kind, caps, stockings, pantyhose, socks, piercings(earrings), lashes, grillz or lingerie.
  • Unfortunately we are unable to offer a free returns and exchange service so please note that returns will be made at your own cost. Be aware to send the package so it’s guaranteed it will arrive to us. Tracked package is ideally, if possible. We are not responsible for lost returns.
  • If you return your whole order to us you will be refunded the amount of the order minus a handling fee (the shipping fee in your order) of 3.8 EUR for Swedish orders, 7.4 EUR for international orders. Orders shipped with Fedex/UPS the Fedex/UPS shipping fee will not be refunded. As soon as we receive your returned order you will get a confirmation email about the refunded amount.

HOW TO RETURN/EXCHANGE EUROPE
  • You must contact us before sending back any items. You can contact us through our contact forum at our website or kim@hiddencult.com
  • Please leave a note in the return package with your name and address, so we know the return is from you.
  • If you would like to exchange any item(s) to another color, size or item(s) we will ship the new item(s) to you free of shipping charge. We will pay for the new item(s) to be shipped to you.
  • If you would like to exchange an item to another size or color please contact Hidden cult at kim@hiddencult.com before returning any items. So we can check that the desired size or color of the item(s) are in stock.
  • After contacting us about your return/change, you can return your items to our address:
HIDDEN CULT
Nygatan 9B
46134, Trollhättan
Sweden

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RETURN POLICY (OUTSIDE OF EUROPE)

  • Some months ago Sweden unfortunately changed their laws and system regarding handling parcels sent from outside of Europe to Sweden. Parcels which are sent from outside of Europe will be charged with a handling fee from Swedish customs of 50USD.

    The only way for now we can receive parcels from outside of Europe and not have to pay this fee is if the customer send the parcel from an individual (not company) to an individual and mark it as a gift and value 30usd on the customs declaration form. Please don’t write on the parcel or the customs declaration form that the parcel will be returned to a company as we then will be charged.

    We are so sorry about this, we are working hard at trying to find a better solution to get around this. But at the moment this is sadly the best solution to these new laws which is unfortunately out of our control.

  • You can return/exchange any item(s) within 14 days of receiving your order. The item(s) must be in its original condition when returning/exchanging.
  • If you return your whole order to us you will be refunded the amount of the order minus a handling fee (the shipping fee in your order) of 3.8 EUR for Swedish orders, 7.4 EUR for international orders. Orders shipped with Fedex/UPS the Fedex/UPS shipping fee will not be refunded. As soon as we receive your returned order you will get an confirmation email about the refunded amount.
  • Due to hygiene reasons we can not accept returns of hats, head/hair accessories of any kind, caps, stockings, pantyhose, socks, piercings(earrings), lashes, grillz or lingerie.
  • If you would like to return any swimwear and the item originally have hygiene wrapping, please do not remove it.


HOW TO RETURN/EXCHANGE (OUTSIDE OF EUROPE)
  • You must contact us before sending back any items. You can contact us through our contact forum at our website or kim@hiddencult.com
  • Unfortunately we are unable to offer a free returns service so please note that returns will be made at your own cost. Be aware to send the package so it’s guaranteed it will arrive to us. Tracked package is ideally, if possible. We are not responsible for lost returns.
  • If you would like to exchange any item(s) to another color, size or item(s) we will ship the new item(s) to you free of shipping charge. We will pay for the new item(s) to be shipped to you.
  • Please leave a note in the package with your name and address so we know the parcel is from you.
  • Mark the parcel as a gift and value 30usd on the customs declaration form and please make sure to send the parcel from an individual (not company) to an individual (not company).
  • Return the product(s) to our address:
    Kim Johansson
    Nygatan 9b, 46134
    Trollhättan, Sweden


All enquiries: kim@hiddencult.com
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