- Returns must be shipped back within 14 days of delivery of the order.
- The item(s) must be unused and in its original condition (unworn, unwashed and undamaged; no deodorant, perfume, make-up stains etc). The item(s) must be sent back packed neatly in its original packaging with all original tags attached. We reserve the right to reject any returns that shows signs of wear or do not meet the above criteria.
- Please note that HIDDEN CULT can only accept a return of a maximum total of 3 pieces per order.
- Final sale items cannot be returned or exchanged.
- Discounted items or orders placed with a discount code of 20% or more are not eligible for returns or exchange.
- Due to hygiene and packaging reasons HIDDEN CULT can not accept returns of products that includes underwear, swimwear, accessories, headwear and undergarments of any kind.
- HIDDEN CULT do not accept any returns of items that are discounted due to defect/fault.
- It’s up to the customer to contact HIDDEN CULT if the customer have received a faulty item, the customer must contact HIDDEN CULT within the same day of delivery and before the item has been worn or washed. HIDDEN CULT will not refund or replace faulty items that have been worn or washed.
- The customer will be refunded the amount of the item(s) in the order that the customer has returned, the customer will not be refunded the shipping fee in the order. As soon as HIDDEN CULT has received the returned item(s) and they are in their original condition the customer will receive a refund confirmation email.
- The customer must contact HIDDEN CULT before sending back any items. The customer can contact HIDDEN CULT through the contact form at our website or email email@example.com and we will get back to you with information on how to return. The instructions must be follow if you are eligible for a return.
- HIDDEN CULT are unable to offer a free returns service so please note that returns will be made at the customers own expense. Be aware to send the package so it’s guaranteed it will arrive to HIDDEN CULT. Tracked package is ideally, if possible. HIDDEN CULT are not responsible for lost returns.
- If you would like a new size/product, you can place a new order and return the item(s) in its original condition according to our return policy to us for a refund by following the instructions after contacting us. If placing a new order you can use code: CULTMEMBER for 10% off.
- Please leave a note in the package with your name or order number so we know the return is from you.