Returns
HIDDEN CULT
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Returns

RETURN POLICY
  • You can return/exchange any item(s) within 14 days of receiving your order. 
  • The item(s) must be in it's original condition when returning/exchanging.
  • If you would like to return any swimwear and the item originally have hygiene wrapping, please do not remove it.
  • Due to hygiene reasons we can not accept returns of hats, caps, stockings, pantyhose, socks, piercings, grillz or lingerie.
  • Bikini - when returned the bikini must be in original condition with hygiene sticker.
  • Unfortunately we are unable to offer a free returns service so please note that returns will be made at your own cost.
  • If we receive the items you would like to return after 14 days have passed your items will be sent back at your own cost without a refund.

HOW TO RETURN/EXCHANGE
  • Please contact us before sending back any items. You can contact us on our contact forum at our website or kim@hiddencult.com
  • Please leave a note in the return package with your name and address, so we know the return is from you.
  • If you return your whole order to us you will be refunded the amount of the order minus a handling fee (the shipping fee in your order) of 39SEK for Swedish orders and 75SEK/7.9EUR/8.3USD for international orders. As soon as we receive your returned order you will get an confirmation email about the refunded amount.
  • If you would like to exchange an item to another size or color please contact Hidden cult at kim@hiddencult.com before returning any items. So we can check that the desired size or color of the item(s) are in stock.
  • After contacting us about your return/exchange, you can return your items to our address:
HIDDEN CULT
Nygatan 9B
46134, Trollhättan
Sweden


All enquiries: kim@hiddencult.com

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