HIDDEN CULT® CONTENT AND DESIGN
HIDDEN CULT® registered trademarked company.
Sweden: 607603, International no: 1688816, US no: 79352174
All content, products and designs are under trademark, design protection and intellectual property law - designed and manufactured by HIDDEN CULT® for HIDDEN CULT® and sold only at HIDDENCULT.COM
Anyone who infringes the exclusive right by stealing or copying HIDDEN CULT® is obliged to pay compensation and damages. A deliberate infringement of a copyright or design protection is also punishable by law.
TERMS & CONDITIONS IN SHORT
By ordering any of HIDDEN CULT products, you agree to be bound by these terms & conditions. By placing an order at HIDDEN CULT you warrant that you are at least 18 years old or have your parent or guardians permission to order at HIDDEN CULT. All personal information you provide us with or that we obtain will be handled by HIDDEN CULT as responsible for the personal information. Events outside HIDDEN CULT's control shall be considered force majeure. The price applicable is that set at the date on which you place your order. Shipping cost and payment fees are recognized before confirming the purchase. Card information is transmitted over secure SSL encryption and is not stored.
TERMS & CONDITIONS
This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from HIDDEN CULT. You should understand that by browsing hiddencult.com and order HIDDEN CULT product(s), you agree to be bound by these terms & conditions.
By placing an order at HIDDEN CULT, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Hidden cult for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by HIDDEN CULT.
HIDDEN CULT do not take any responsibilities if accidents occur involving HIDDEN CULT products and packaging. Customer are responsible for the products and packaging after the products and packaging leave HIDDEN CULT facilities.
By entering email and phone number at checkout and at HIDDEN CULT website you are giving permission for HIDDEN CULT to send you emails, text message and promotional offers.
PERSONAL INFORMATION / PRIVACY POLICY
Regarding the GDPR (General Data Protection Regulation) requirements. All personal information you provide us with or that we obtain will be handled by HIDDEN CULT as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. You give us permission by signing up to our website or placing an order to receive our emails and promotional offers. The information you provide is only available to HIDDEN CULT and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request HIDDEN CULT to delete or correct the information held about you. By accepting HIDDEN CULT conditions, you agree to the above.
FORCE OF MAJEURE
Events outside HIDDEN CULT's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that HIDDEN CULT is released from HIDDEN CULT's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.
PAYMENT
HIDDEN CULT retains ownership of all products until full payment has been received. The price of the product is determined at the time of purchase, and shipping and payment fees are disclosed prior to confirmation of the purchase. If you are under the age of 18, you must obtain your parents permission before making a purchase from HIDDEN CULT.
All transactions on HIDDEN CULT's platform are processed through third-party gateways to ensure the protection of your information. Your card information is securely encrypted using SSL, and is not stored by HIDDEN CULT. Please refer to the terms and conditions of the selected payment gateway for details on their handling of transactions.
To avoid cancellation and ensure a refund, the billing and shipping addresses must match the card holder's information.
Orders placed within European tax union countries include a 25% European Union value added tax (EU VAT) on goods and services.
Orders that are not eligible for PayPal seller protection will be refunded and cancelled.
All Black Friday orders are considered final sale and cannot be exchanged or refunded.
COOKIES
HIDDEN CULT uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.
The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use HIDDEN CULT without troubles you need to have cookies enabled.
The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On HIDDEN CULT we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.
SHIPPING
HIDDEN CULT is not responsible for any charges and undelivered parcels due to incorrect addresses, insufficient address, no mailbox, moving address, receiver or address not being accessible or unattended. HIDDEN CULT is not responsible for any theft of goods or damage due to an incorrect shipping address or unattended address. HIDDEN CULT will not offer replacement or refund any stolen or damaged goods during delivery. HIDDEN CULT will not offer replacement or refund of undelivered and returned parcels.
It’s up to the customer to contact HIDDEN CULT if the customer have received a faulty item, the customer must contact HIDDEN CULT before the item has been worn or washed. HIDDEN CULT will not refund or replace faulty items that have been worn or washed.
Please make sure your name & shipping address is correct. We are not responsible for lost or undelivered parcels due to incorrect names/address. Do not use any instagram/artist/other names. The receivers name needs to match their ID/legal name and the name on the address. Some parcels will be hand delivered with signature and ID, the shipping address name needs to match the ID or the parcel will be sent back on your own cost. Some parcels will be delivered to your address mailbox or a pick up point. So please make sure your address have a mailbox as you will receive you parcel here or be notified where to pick up your parcel.
Orders shipped right before, after and under the holidays can be delayed due to the non-working days at the postal office and high volume of packages at the postal terminals and customs control.
Delay of parcels may occur, we are not responsible for delayed deliveries. We will not refund or cancel delayed orders which have been shipped.
Please be aware that if you choose to waive the signature requirement and authorize release of shipment when you are not present, HIDDEN CULT® is no longer responsible for any stolen or lost packages in accordance with our terms and conditions.
We don't accept customers to choose their own clearance broker for shipments. The option through Fedex "Broker Selection Option" is not allowed to be selected by the recipient/customer.
Some countries may be missing tracking information for customers, don't worry your parcel is on its way and this is not affecting the delivery. If you are not able to track your parcel we can track shipments in our shipping system if needed further tracking details. Just email us at kim@hiddencult.com and we will update you about the tracking if needed. All orders are shipped from Sweden. Company registration number: 559272-8710
If you have ordered pre-order items your whole order will be shipped as soon as the pre-order items are in stock. Please allow a few days for packing before the item/items are shipped.
We ship international orders Monday through Friday, excluding weekends and holidays. Please note that delays at shipping facilities that are out of our control may occur. We apologize if your order is affected by this and appreciate your patience while our courier work as fast as possible to get your orders delivered. Fedex, UPS or DHL will deliver to your address or to your nearest Fedex, UPS or DHL pick up point (if available at your location), where the parcel will be available for you to pick up with your ID and tracking number for up to 5 days!
IMPORTANT: Please be aware that if the customer choose to waive the signature requirement and authorize the release of your shipment in your absence, permitting FedEx to leave the package at your doorstep or an alternative location without your physical acceptance, HIDDEN CULT® cannot be held responsible for any stolen or lost packages in accordance with our terms and conditions.
If you are unable to physically accept the parcel during any of the scheduled delivery times, utilize FedEx Delivery Manager Pick Up Service or DHL On Demand Delivery. Request redirection of your package to one of the numerous retail pickup locations. Once redirected, collect your parcel by presenting proper identification at the designated pickup point.
RETURN POLICY
All sales final - no return, no exchange.
As a small business, we have a no returns or exchanges policy for hygiene, production reasons as all products are custom dyed and made to order, environmental and import restriction reasons. Ensuring our customers receive products in pristine, unworn condition is of utmost importance to us. New EU laws prevent us from disposing of returns due to their environmental impact, aligning with the Ecodesign Regulation implemented on May 22, 2023. Despite our efforts to address this through security tags and clear communication, unfortunately, a majority of returned items are in substandard condition or show signs of wear, making them unsuitable for resale. We genuinely appreciate your understanding in this matter and kindly advise our customers to carefully review our size guide or reach out to us for assistance to ensure a satisfactory purchase experience.
All our items undergo quality checks before leaving our production facility and being shipped to you. In the rare event that you receive a faulty item, it's essential to reach out to HIDDEN CULT on the same day of delivery and before wearing or washing the item. Please ensure the security strap/tag remains intact. HIDDEN CULT will not issue refunds or replacements for items with a broken or tampered security strap/tag, missing protection bags and missing additional packing goods in the shipment, or if the garment has been worn or washed. Please be aware that our products are closely monitored for quality before being dispatched.
ADDITIONAL INFORMATION
Hidden Cult reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out or faulty Hidden cult has the right to cancel the order and refund the product/products amount or the whole order if none of the items are available.
Any fraudulent orders will be promptly cancelled, refunded, and reported to the authorities for criminal investigation.
Any fraudulent chargebacks will be reported and addressed through legal means, and the individual responsible for initiating the chargeback will be held accountable for all associated costs, including Hidden Cult's legal expenses for handling these cases.
Fraudulent chargebacks includes but are not limited to claims of stolen parcels when a customer choose to waive the signature requirement and authorize release of the parcel, allowing the carrier to leave it at the address without a signature, which is against our policy. The customers are solely responsible for any lost parcels and must compensate Hidden Cult for any income lost due to chargebacks, including Hidden Cult's fee’s to dispute the chargeback and potential legal fee’s.